Returns Information

Returns Information

No quibble, Simple returns if you are not happy! Total piece of mind!

If you are not happy with your purchase, you can return it to us and we will refund you with the amount you paid for the item.

All we ask is that you inform us by email within 7 working days from the day after receipt. We will send you a return authorisation code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging for a full refund less carriage charges.

Returns must be made within 14 working days of delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed.

The refund will be made by the original payment method and excludes any postage costs. All special ordered parts will be subject to a 20% handling charge if returned for credit.

Postage and packaging charges will not be refunded.

Newcastle Harley-Davidson reserve the right to charge the handling charge as shown on the invoice if parts returned for credit are not in the condition which they were sent.